The Chain Privacy Policy

The Chain Privacy Policy

Last Updated: October 2, 2025

This Privacy Policy explains how The Chain  (“we,” “us,” or “our”) collects, uses, and protects information when you use our software-as-a-service platform, including all associated services, features, and applications (collectively, the “Service”).

1. Information We Collect

We collect information primarily to provide and improve the Service. This information falls into three categories:

A.  Information You Provide Directly

  • Account Data: When you register for the Service, we collect your name, email address, password (stored securely), company name, and billing information.
  • Support Data: Information you provide when contacting us for customer support, including your email address and the contents of your communication.

B. Data Collected via Social Media Integration

When you connect your social media accounts (e.g., Facebook, Instagram, Twitter, LinkedIn, TikTok) to one of our Services, you grant us permission to access data necessary to perform the Service’s core functions. This data includes:

  • Account and Profile Data: Basic profile information (name, profile photo), a list of the Pages/Profiles/Accounts you manage, and access tokens required to post on your behalf.
  • Content Management Data: The ability to create, edit, schedule, delete, and publish posts, messages, and other content to your connected accounts.
  • Engagement and Analytics Data: Metrics and insights related to your content’s performance, such as likes, comments, shares, reach, and other relevant analytics.

We only request the minimum permissions required to provide the Service, and you maintain control over which accounts and permissions you grant.

 

C. Automatically Collected Data

  • Usage Data: Information about how you interact with the Service, such as the features you use, the time and duration of your activity, and system logs.
  • Technical Data: Your IP address, browser type, device information, operating system, and unique device identifiers.
  • Cookies and Tracking: We use cookies and similar tracking technologies to analyze trends, administer the website, track users’ movements around the website, and gather demographic information about our user base as a whole.

How We Use the Information

We use the collected information for the following purposes:

  • To Provide the Service: To operate and maintain your account, process transactions, and enable the core features of the platform, such as content scheduling and publishing.
  • To Personalize the Service: To present analytics, manage connected social profiles, and display data relevant to your business needs.
  • To Communicate With You: To send service-related emails, technical notices, security alerts, and support messages.
  • To Improve and Develop: To understand usage trends, test new features, and troubleshoot errors to enhance the Service’s functionality and user experience.
  • Legal Compliance: To enforce our Terms of Service and comply with applicable laws and regulations.

3. Data Storage and Security

  • Storage Location: We store data securely on servers located in United States of America
  • Security Measures: We implement industry-standard technical and organizational security measures, including data encryption, access controls, and regular security audits, to protect your data from unauthorized access, disclosure, alteration, and destruction.
  • Data Retention: We retain your personal data and social media data for as long as your account is active or as needed to provide the Service. If you close your account, we will initiate the deletion of all associated data within a reasonable timeframe, unless legal requirements demand a longer retention period.

4. Data Deletion and Your Rights

You have the right to access, update, correct, and request the deletion of your personal data.

  • Account Deletion: You can terminate your account and disconnect social media profiles directly within the Service settings.
  • Data Deletion Request: You may contact us directly to request the deletion of your personal data and the associated social media data we hold.

User Data Deletion URL: https://thechain.so/delete-data.html

We will process all data deletion requests promptly, typically within [4 business days, and confirm when the data has been securely purged.

5. Sharing of Information

We do not sell, rent, or trade your personal or social media data to third parties for monetary consideration.

We may share information only in the following circumstances:

  • With Your Consent: We will share your data when you explicitly consent to the sharing (e.g., connecting a social media account).
  • Service Providers: We engage trusted third-party companies to perform services on our behalf, such as payment processing, hosting, and analytics. These providers are only given access to the information necessary to perform their functions and are contractually obligated to maintain confidentiality.
  • Legal Compliance and Protection: We may disclose information if required by law, regulation, or legal process, or if we believe it is necessary to protect our rights, your safety, or the safety of others.

6. International Data Transfers

If you are accessing the Service from outside the United States, your information will be transferred to and maintained on computers located in the United States where the privacy laws may not be as protective as those in your jurisdiction. By using the Service, you consent to this transfer.

7. Changes to this Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. We will notify you of any significant changes by posting the new policy on this page and updating the “Last Updated” date.

8. Contact Us

If you have any questions or concerns about this Privacy Policy or your data, please contact us at:

  • Support Email: support@thechain.so
  • Address: Makka Almukarama Street, Adani Towers 2, 505 Mogadishu, Somalia